Cancellation Policy

This policy applies to products purchased through a preorder or other purchase option offered by 5'3 by WL. It does not apply to standard in-stock purchases.

Our current purchase options may allow customers to pay the full amount at checkout or make an initial partial payment with the remaining balance collected later. The applicable payment terms will be displayed on the product page or during checkout.

Pre-order Commitment

By placing a preorder, you authorize 5'3 by WL to reserve inventory, plan production, and prepare fulfillment for your order.

Preorder products are not available for immediate shipment. The estimated shipping timeline will be displayed on the applicable product page at the time of purchase.

Estimated shipping dates are not guaranteed delivery dates.

Customer-Requested Cancellations

A pre-order cancellation may be requested within 24 hours of the order confirmation time.

To request a cancellation, contact:

Hello@53bywl.com

Please include your order number and the item you wish to cancel.

Cancellation requests are not complete until you receive written confirmation from 5'3 by WL.

After the 24-hour cancellation period, the preorder is considered committed and generally cannot be canceled due to:

A change of mind
Ordering the wrong size or color
Finding the product elsewhere
No longer needing or wanting the item
Personal travel, scheduling, or delivery preference changes

This limitation does not affect cancellation rights arising from a shipping delay, order cancellation by 5'3 by WL, or other rights required under applicable law.

Full-Payment Preorders

For an approved cancellation submitted within the 24-hour cancellation period, the amount paid will be refunded to the original payment method.

After the cancellation period has expired, a fully paid pre-order cannot be canceled except where otherwise stated in this policy or required by law.

Partial-Payment Preorders

Some pre-order products may allow an initial payment at checkout, with the remaining balance charged later.

The amount due at checkout, remaining balance, and expected payment schedule will be disclosed before the order is completed.

For an approved cancellation submitted within the 24-hour cancellation period:

The initial payment will be refunded to the original payment method.
Any scheduled future payment associated with the canceled item will be canceled.

After the 24-hour cancellation period:

The preorder is considered committed.
The initial payment is non-refundable for voluntary customer cancellations.
The remaining balance remains due according to the payment terms presented at checkout.

These terms do not apply if 5'3 by WL cancels the order, cannot fulfill the order, or cannot meet the represented shipping timeline and the customer declines the revised shipping date.

Failed or Declined Payments

Customers are responsible for maintaining a valid payment method for any remaining preorder balance.

If a scheduled payment is declined or cannot be processed, we may contact you and request an updated payment method.

If payment is not successfully completed within 7 calendar days after our notice, we reserve the right to:

Cancel the preorder
Release the reserved inventory
Issue the amount previously paid as store credit, except where a refund to the original payment method is required by law

Repeated payment attempts may be processed according to the terms disclosed by the purchase-option provider at checkout.

Size, Color & Order Changes

Requests to change the size, color, shipping address, or other order details should be submitted within 24 hours of the order confirmation time.

Changes are subject to product availability and are not guaranteed.

After the cancellation period, we may be unable to make changes because production, inventory allocation, or fulfillment planning may already have begun.

A requested change is not confirmed until you receive written approval from 5'3 by WL.

Promotional & Discounted Preorders

The same 24-hour cancellation period applies to preorders purchased with promotional offers or discount codes unless the item was clearly identified as Final Sale before purchase.

After the cancellation period, promotional and discounted preorders cannot be voluntarily canceled.

This does not limit a customer's right to receive a refund when 5'3 by WL cancels the order, cannot fulfill it, or is required by law to offer cancellation because of a shipping delay.

Final Sale Preorders

Items clearly marked Final Sale cannot be canceled, returned, or exchanged due to a change of mind, except when:

The item arrives damaged, defective, or incorrect
5'3 by WL cancels or cannot fulfill the order
Cancellation or refund rights are required by applicable law

Shipping Delays

If we cannot ship a preorder within the timeframe represented at purchase, we will provide an updated estimated shipping date and explain your available options.

You may be entitled to:

Accept the revised shipping timeline, or
Cancel the affected unshipped item and receive a full refund of all amounts paid for that item

A delay-related cancellation approved under this section will be refunded to the original payment method, including for discounted, promotional, or otherwise non-cancelable orders.

Cancellation by 5'3 by WL

We reserve the right to cancel an order when necessary, including because of:

Product unavailability
Production cancellation
Pricing or listing errors
Suspected fraud or unauthorized payment
Inability to verify customer or payment information
Shipping restrictions
Other circumstances that prevent us from reasonably fulfilling the order

When we cancel an order for reasons unrelated to customer fraud, payment failure, or policy violations, all amounts collected for the canceled item will be refunded to the original payment method, and no remaining balance will be charged.

Orders Containing Multiple Items

Canceling one preorder item does not automatically cancel other items in the same order.

In-stock and preorder products may have different processing and shipping timelines. Items that have already entered fulfillment or shipped cannot be canceled and will instead be subject to our Return & Refund Policy.

Any shipping promotion or free-shipping qualification may be recalculated when part of an order is canceled, where permitted.