Shipping policy

Shipping Policy

Thank you for shopping with 5'3'' by WL. We carefully prepare every order and aim to provide clear, reliable delivery expectations.

Order processing

In-stock orders are typically processed within 2–3 business days, excluding weekends and U.S. holidays.

Processing time is separate from carrier transit time. During launches, promotions, holidays, or periods of high order volume, processing may take slightly longer.

Once your order ships, you will receive a confirmation email containing tracking information.

Shipping destinations

We currently ship within the United States.

We do not offer international shipping at this time.

Shipping rates

Shipping charges are calculated and displayed at checkout based on factors such as:

Delivery destination
Package size and weight
Available carrier service
Selected delivery speed

Any free-shipping offer will be clearly displayed on the website and applied according to its stated terms.

Estimated delivery

Standard domestic delivery typically takes approximately 3–7 business days after processing, depending on the destination and carrier.

Delivery estimates are not guaranteed. Carrier delays caused by weather, holidays, service interruptions, or other circumstances outside our control may occur.

Shopify notes that carrier transit estimates may not include your separate order-processing time, so your checkout settings should reflect both whenever possible.

Address accuracy

Please review your shipping address carefully before submitting your order.

Contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed once an order has entered processing or has shipped.

Customers are responsible for additional shipping costs caused by an incorrect or incomplete address entered during checkout.

Tracking

Tracking information will be emailed after your shipping label is created.

Please allow up to 48 hours for tracking updates to appear. A tracking number may be generated before the carrier physically scans the package.

Delivered but not received

If tracking shows that your package was delivered but you cannot locate it:

Check around the delivery location, mailbox, parcel locker, front desk, or building office.
Ask household members or neighbors whether they accepted it.
Allow one additional business day, because some carriers mark packages delivered shortly before final delivery.
Contact the carrier using the tracking number.

Then contact us at hello@53bywl.com so we can help review the shipment.

We will assist where reasonably possible, but we cannot automatically replace or refund packages confirmed as delivered to the address provided at checkout. Claims will be reviewed individually.

Lost packages

A package may need to remain without movement for a carrier-specific period before it can officially be considered lost.

Contact us if tracking has not updated for an unusual length of time. We may initiate a carrier inquiry or claim when eligible. USPS provides missing-mail searches and insurance-claim procedures for qualifying shipments.

Do not file a chargeback while an active carrier investigation or approved resolution is in progress.

Damaged packages

Include:

Your order number
Photographs of the item
Photographs of the exterior and interior packaging
A photograph of the shipping label
A brief description of the issue

Keep all packaging until the claim is resolved. We may require it for carrier documentation.

Returned-to-sender packages

Orders returned because of an incorrect address, refused delivery, unsuccessful delivery attempts, or failure to collect the package may be refunded after the package is returned and inspected.

Original shipping charges are non-refundable. Any new shipping charge required to resend the order will be the customer’s responsibility unless the return resulted from our error.

Shipping delays

We will communicate material delays when they become known.

Under U.S. rules, online sellers must have a reasonable basis for the advertised shipping timeframe. If an order cannot ship within the promised timeframe, the customer must generally be given the choice to accept the delay or cancel for a refund.

Preorders

Preorder items will include an estimated shipping window on the product page.

If an order contains both in-stock and preorder items, the complete order may ship together when the preorder item becomes available unless otherwise stated.

Estimated preorder dates may change due to production, customs, or freight delays. We will notify affected customers of material changes.