Return & Refund

We want you to feel confident in your purchase from 5'3 by WL.

Returns

You may request a return within 14 days of confirmed delivery.

To qualify for a return, the item must be:

Unworn, unwashed, and unused
Free from makeup, deodorant, perfume, pet hair, stains, odors, or other signs of wear
Returned with all original tags attached
Returned with the original protective packaging, dust bags, straps, accessories, and included items
In resalable condition

Trying on an item indoors is permitted. Items showing wear, damage, odors, stains, missing tags, missing accessories, or signs beyond normal try-on may be refused.

Sale & Promotional Items

Sale items and purchases made with promotional discounts are eligible for store credit only. Refunds are not available.

This includes items purchased with:

Discount codes
Promotional offers
Limited-time sale pricing
Other markdowns

Items marked Final Sale cannot be returned, exchanged, or issued store credit unless the item arrives damaged, defective, or incorrect.

Return Process

Before mailing an item back, contact us at:

hello@53bywl.com

Please include your order number and the item you wish to return.

Returns sent without prior authorization may not be accepted.

Approved returns must be shipped within 7 days of receiving return instructions.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping charges are non-refundable.

We strongly recommend using a trackable shipping service. 5'3 by WL is not responsible for return packages that are lost, delayed, or damaged in transit.

Refunds & Store Credit

Once your return is received and inspected, we will notify you whether it has been approved.

Approved refunds for eligible full-price items will be issued to the original payment method.

Approved returns for sale items or purchases made with promotional discounts will be issued as store credit only.

Please allow additional time for your bank, card provider, or payment processor to complete the refund after it has been issued.

Shipping charges, duties, taxes, and other delivery-related fees are non-refundable except where required by law or when the return is due to our error.

Exchanges

We do not currently offer direct exchanges.

To obtain a different size, color, or product, please return the original item according to this policy and place a new order.

Sale items and purchases made with promotional discounts may be eligible for store credit only, not a refund.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If your item arrives damaged, defective, or incorrect, contact us within 3 days of delivery at:

hello@53bywl.com

Please include your order number and clear photographs of:

The item
The issue
The exterior packaging
The interior packaging
The shipping label

If the issue is confirmed, we will provide an appropriate resolution, which may include:

A replacement
Store credit
A refund
Return instructions

Please keep all packaging until the issue is resolved.

Handbags & Accessories

Handbags and accessories must be returned unused and in their original condition.

All straps, dust bags, tags, protective coverings, zipper pulls, accessories, and original packaging must be included.

Please do not remove protective coverings or place personal belongings inside the bag until you decide to keep it.

Preorder Items

Preorder items will ship according to the estimated timeline shown on the product page.

Estimated shipping dates may change due to production, customs, freight, or carrier delays. If a material delay occurs, we will notify affected customers.

If we cannot ship within the stated timeframe, we will provide an updated timeline and the options available under applicable law.

Cancellation rules for preorder purchases are governed by our separate Purchase Options Cancellation Policy.

Items Not Eligible for Return

The following items are not eligible for return:

Gift cards
Items marked Final Sale
Items returned without original tags or included accessories
Items showing makeup, deodorant, perfume, stains, odors, pet hair, wear, washing, alteration, or damage
Items damaged through misuse, improper care, or normal wear and tear
Unauthorized returns